Terms and Conditions

Terms

Any information provided on the Experiences.co.uk site or on any literature you may receive is correct at the time of print, E & O.E; however, the content, format or price may be subject to change. Due to the volume of bookings, customers will not be updated of such changes, so for a full update on any experience voucher you have ordered please view the website or call our customer service team. Please check details on your voucher carefully upon receipt.

Any pictures or photography used on the Experiences.co.uk site in conjunction with experiences are used as an indication only. The exact specifications may not be exactly as portrayed on the website.

Experiences.co.uk use a vast range of experience operators. In the rare event of one of these becoming unavailable for reasons out of our control, a suitable alternative/ replacement will be offered wherever possible. Please be aware that this could involve a change of venue and itinerary.

Whilst every effort is made to provide accurate details of the activities available, the duration of such activities given on the website should be used as guidelines only. Where Vouchers can be redeemed at multiple locations, exact durations, itineraries, equipment and guest numbers cannot be given as these may vary from location to location. Experiences.co.uk cannot be held liable for delays or equipment breakdowns and the responsibility of this lies solely with the Supplier for that activity. We endeavour to give accurate and detailed information about every activity, however, there may be changes in the exact arrangements on the day or during the lifetime of the Voucher. These descriptions should therefore be taken as a guide only and do not form part of the contract. In the event of an incomplete activity and no satisfactory alternative being supplied to the Voucher holder by the Supplier, the maximum compensation available is limited to the net cost of the activity, to be decided by Experiences.co.uk and/or the Supplier. Photographs used are illustrative and not necessarily of the actual equipment in use at any particular location. For further information, please contact the relevant Supplier for Your chosen activity. Whilst every effort is made to provide accurate details of the activities available, the duration of such activities given on the website should be used as guidelines only. Where Vouchers can be redeemed at multiple locations, exact durations, itineraries, equipment and guest numbers cannot be given as these may vary from location to location. Experiences.co.uk cannot be held liable for delays or equipment breakdowns and the responsibility of this lies solely with the Supplier for that activity. We endeavour to give accurate and detailed information about every activity, however, there may be changes in the exact arrangements on the day or during the lifetime of the Voucher. These descriptions should therefore be taken as a guide only and do not form part of the contract. In the event of an incomplete activity and no satisfactory alternative being supplied to the Voucher holder by the Supplier, the maximum compensation available is limited to the net cost of the activity, to be decided by Experiences.co.uk and/or the Supplier. Photographs used are illustrative and not necessarily of the actual equipment in use at any particular location. For further information, please contact the relevant Supplier for Your chosen activity.

Most activities have restrictions which may include limits on height, weight and age. Please check all the information provided to ensure that the activity is suitable for the recipient. If You or the participant have any questions please check with the Supplier before booking Your activity. Some driving activities require the user to hold a full driving licence; please check before purchasing a gift Voucher. The participant will need to be agile enough to get in and out of any equipment in use and must be medically fit enough for the particular activity. If the user has any doubts about medical fitness, they should consult their doctor and also speak with the Supplier if in doubt. Experiences.co.uk will not provide refunds for customers who forfeit their booking due to failing the restriction guidelines (this will be at the discretion of the provider on the day).

Your experience, if outdoors may be dependent on suitable weather conditions. If your event is cancelled or delayed due to the weather, prior to the event taking place, you usually will be able to re-book but not in all cases. We advise you check the specific weather terms before booking. You’re re-booking remains subject to availability and weather conditions. Most experiences will only be cancelled in severe weather. You are bound by the terms and conditions of the event provider/ venue when it comes to weather affecting an event. If an event is cancelled please assume that only credit for another event with the same organiser will be offered and not a refund. If it's possible for us to do a refund we will.

No guarantee can be made as to availability of the activity on any particular day. We advise that the Voucher holder books as soon as possible before the preferred date. Many activities are seasonal; approximate details of availability may be viewed online when You register Your Voucher however specific dates will be provided by the Supplier when You book. Should an activity become unavailable or a particular location become unavailable We will endeavour to inform You of this as soon as possible and offer an exchange or a refund to the purchaser of the Voucher. This will be the limit of Our liability and We will not be liable for any other costs incurred by the Voucher holder such as travel or accommodation.

The easiest way of resolving a complaint is to address them on the day with the Supplier of the relevant activity. If Your complaint cannot be resolved on the day, please send details to us at [email protected], including your Voucher number, date of the activity and who You spoke to on the day.

Vouchers are usually valid for 12 months from the date of purchase (unless otherwise stated) and shall become invalid on the expiry date. The expiry date is set out on the Voucher. Vouchers may be extended for a further 12 months on payment of an admin fee of £10 for vouchers with a value of less than £100 and £20 for vouchers valued over £100 plus any increase that may have taken place for that activity since the original date of purchase. Please note that some Vouchers cannot be extended; this will be stated on the Voucher. PLEASE NOTE: You must book and take your experience before the expiry date of the voucher.

Waiting time may be necessary with all activities, especially as some are weather dependent. There is also the possibility of short notice cancellation due to reasons such as the weather, mechanical problems, staffing issues or other unforeseen circumstances beyond the Supplier’s control. If the activity is cancelled, the user should simply re-book with the respective Supplier. Experiences.co.uk will not be liable for any costs such as travel or accommodation incurred by the participant in such circumstances. Once booked, if You cancel without giving the required notice under the terms and conditions of the Supplier for that activity, Your activity may be forfeited. Please check the cancellation terms and conditions of the Supplier carefully when booking.

Our Vouchers can be exchanged free of charge by using the ‘Exchange your Voucher’ when you redeem. Vouchers cannot be exchanged if they have expired or have already been booked with a Supplier. Exchanged Vouchers will have the same expiry date as the original Voucher; extensions are available for an additional fee (see above). If the Voucher holder exchanges their activity for a more expensive activity, the Voucher holder will need to pay the difference at the time of exchange. If the chosen alternative is less expensive We will issue an e- voucher for the balance to put towards a future purchase. Promotional discount codes cannot be applied to an exchange or token redemption. If a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discounted value of the Voucher. Physical gifts, gift tins and competition prizes cannot be exchanged.

Refunds can be requested within 14 days of purchase unless the activity has already been booked with the Supplier. Refunds after this period will be at Our sole discretion and will be subject to a £20 or 20% (whichever is greater) fee. Note that refunds can only be made to the purchaser. Refunds will not be made to a Voucher holder who is not the purchaser, or any third party. Physical Gifts and Gift Tins can only be returned if all contents are present and the plastic wallets are intact. Should an activity or specific location become unavailable We reserve the right to provide an exchange or a full refund to the original purchaser, this will be the limit of Our liability and We will not be responsible for any costs incurred such as travel or accommodation.

Once you book your experience you will be subject to the relevant Suppliers terms and conditions for the supply of that activity, including restrictions and cancellation. Experiences.co.uk are not providers of activities, experiences, Suppliers of aircraft, providers of carriage by air or Suppliers of any vehicle or equipment used in the activities. Whilst Experiences.co.uk endeavour to select experienced and qualified Suppliers We are not responsible and cannot be held liable for the safety standards or performance of any Supplier or any loss or damage suffered by You whilst participating in the activity for which the Supplier is solely responsible.

Postage And E-vouchers

Printed Vouchers are sent by First Class Royal Mail (or Special Delivery where selected) We cannot be held liable for any cost or inconvenience caused due to delayed or lost mail. E-Vouchers are sent in PDF format by email immediately after purchase and are not subject to postage and packing fees. We advise that You print and take a copy of the e-Voucher with You on the day of Your activity. E-Vouchers can be added to a physical order for no extra charge. If, after ordering an e-Voucher You decide You would like a physical Voucher or gift packaging, please contact us on [email protected] and we’ll advise You of options and any admin fees. Gift Tins and physical products may be shipped directly from the Supplier. They cannot be exchanged online for other activities. Physical products can be returned only if all contents are present and plastic wallets are intact. Delivery of these items is limited to UK addresses only. Orders made before 1.30pm Monday to Friday will be posted the same day. Gift Box upgrades are not available for physical products. Gift Vouchers are despatched by first class Royal Mail or optional Special Delivery. We will not be liable for any cost or loss or inconvenience suffered due to delayed or lost mail.

No Warranties

Experiences.co.uk does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation, the implied warranties or merchantability or fitness for a particular purpose) with regard to the website, the materials, any products, information or service provided through the website, or any sites listed therein, and the website will not be liable for any cost or damage arising either directly or indirectly from any such transaction. The website does not warrant that it will be uninterrupted or error-free or that defects in it will be corrected. The Website is provided on an "as is, as available" basis.

In no event will the web site or it's members, managers, officers, employees, agents and the assigns of the same be liable for (1) any incidental, consequential or in-directed damages (including but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the website, the materials or any information, or transactions provided on the web site or downloaded from the website, even if the web site or it's authorised representatives have been advised of the possibility of such damages, or (2) any claim attributable to errors, omissions or other inaccuracies in the web site, the materials and/or listings or information downloaded through the website.

All Experiences.co.uk prices, unless stated, are inclusive of VAT and are correct at the time of entry. We reserve the right to change the price of any product without notice. In the unlikely event of a price error on the website, we reserve the right to refuse the booking if we are unable to fulfil it. When purchasing an experience over the phone with a staff we assume you have read and agreed to our terms and conditions.

Calls to the Experiences.co.uk booking line are recorded for staff training purposes, call recording is paused any time-sensitive information is given by phone. All of our providers are reputable companies within the trade and have been carefully chosen, however, the inclusion of an experience range does not mean that we guarantee the safety standards or satisfactory performance of any of our providers.

Our providers Public Liability Insurance will cover all attendees to Experiences.co.uk events.

Experiences.co.uk reserves the right to change these terms from time to time without reference to customers.

Experiences.co.uk is a division of Digital Sports Group Ltd.

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