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Delivery and Gift Packs

Printed Vouchers are sent by First Class Royal Mail (or Special Delivery where selected). We cannot be held liable for any cost or inconvenience caused due to delayed or lost mail. E-Vouchers are sent in PDF format by email immediately after purchase and are not subject to postage and packing fees. We advise that you print and take a copy of the e-Voucher with you on the day of your activity. E-Vouchers can be added to a physical order for no extra charge. If, after ordering an e-Voucher you decide you would like a physical Voucher or gift packaging, please contact us on [email protected] and we’ll advise you of options and any admin fees. Gift Tins and physical products may be shipped directly from the Supplier. They cannot be exchanged online for other activities. Physical products can be returned only if all contents are present and plastic wallets are intact. Delivery of these items is limited to UK addresses only. Orders made before 1.30pm Monday to Friday will be posted the same day. Gift Box upgrades are not available for physical products. Gift Vouchers are despatched by first class Royal Mail or optional Special Delivery. We will not be liable for any cost or loss or inconvenience suffered due to delayed or lost mail.


Our Vouchers can be exchanged free of charge by using the ‘Exchange your Voucher’ when you redeem. Vouchers cannot be exchanged if they have expired or have already been booked with a Supplier. Exchanged Vouchers will have the same expiry date as the original Voucher; extensions are available for an additional fee (see above). If the Voucher holder exchanges their activity for a more expensive activity, the Voucher holder will need to pay the difference at the time of exchange. If the chosen alternative is less expensive We will issue an e- voucher for the balance to put towards a future purchase. Promotional discount codes cannot be applied to an exchange or token redemption. If a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discounted value of the Voucher. Physical gifts, gift tins and competition prizes cannot be exchanged.

What does a Gift Pack look like?

Below is an image of a typical gift pack. The front of the gift pack will include the logo of the supplier who dispatches it. Within the pack itself will be instructions on how to redeem, a unique voucher reference number plus an image and details of the experience you have purchased.

Experience Gift Pack

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