Gift Voucher FAQs
How does an experience gift voucher work?
You purchase a voucher which the recipient can redeem against their chosen experience. They can select a date, location and package that suits them.
How is the gift voucher delivered?
Vouchers are sent instantly by email as an eVoucher, with the option to upgrade to a physical gift pack.
How long is the voucher valid for?
Most vouchers are valid for 10–12 months, with the option to extend if needed.
Can the recipient choose their own experience?
Yes, vouchers can usually be redeemed against a wide range of experiences or upgraded if a higher-value option is selected.
Can I choose a specific date when purchasing?
No, vouchers are typically open-dated. The recipient chooses the date when they redeem the voucher.
Are there any additional costs when booking?
Some experiences may have optional upgrades or peak date surcharges, which will be shown during the booking process.
Can vouchers be exchanged or extended?
Yes, vouchers can usually be exchanged or extended within the validity period, subject to terms and conditions.
Can I personalise the gift voucher?
Yes, your gift voucher can be personalised with a message for the recipient.
What happens after I purchase a voucher?
You’ll receive the voucher by email (or post if selected), which can then be redeemed online by the recipient.
What if the recipient doesn’t like the experience?
Vouchers can usually be exchanged for another experience of equal or higher value.
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